EPA Hotlines

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Hotlines and Service Lines for Specific Topics
Region-specific Customer Service Lines

Hotlines and Service Lines for Specific Topics

Asbestos Ombudsman Hotline

Phone: 800-368-5888 or 202-566-1970 (in DC area)
Email: [email protected]
Hours: 8:30 a.m. to 4:30 p.m. EST, Closed Federal Holidays. After hours leave a voice message to receive a call back during business hours.
Type of Coverage: A member of the EPA Asbestos and Small Business Ombudsman (ASBO) staff will answer calls.
Description: The Asbestos and Small Business Ombudsman (ASBO) operates a toll-free hotline in order to receive asbestos-related complaints, and to provide general assistance to the public, as it relates to asbestos issues and as required by the Asbestos Hazard Emergency Response Act (AHERA) of 1986.

The Assessment, Cleanup and Redevelopment Exchange System (ACRES) Help Desk

Phone: 703-284-8212
E-mail: [email protected]
Hours: 9 a.m. – 5 p.m. EST, Monday - Friday, excluding federal holidays.
Description: The hotline provides guidance on using the Assessment, Cleanup and Redevelopment Exchange System (ACRES) database and answers any ACRES-related questions.
Additional Notes: Leave a message and they will respond within 24-48 hours.

Central Data Exchange (CDX) Hotline

Phone: 888-890-1995
E-mail: [email protected]
Hours: Available for data submission technical support between the hours 8:00 a.m. – 6:00 p.m. Eastern
Type of Coverage: Staffed by live operators.

Drinking Water Hotline

Phone: 800-426-4791
Email: [email protected]
Website with Contact Us form
Hours: 9:00 a.m. - 4:00 p.m. EST, Monday - Friday
Type of Coverage: Staffed directly by EPA employees.
Description: The Safe Drinking Water Hotline provides the general public, regulators, medical and water professionals, academia, and media, with information about drinking water and ground water programs authorized under the Safe Drinking Water Act.

Emergency Planning and Community Right-to-Know Act (EPCRA) Information Center

Phone: 800-424-9346 (select option #4 from menu) - Toll Free; 703-348-5070 in the Washington, DC Area / International
Hours: 10:00 AM - 5:00 PM EST, Monday – Friday, Closed Federal Holidays
Type of Coverage: Staffed by live Information Specialists. Assistance is also available through Emergency Planning and Community Right-to-Know Act Frequent Questions, which provides answers to frequently asked questions.
Description: A publicly accessible service that provides up-to-date information on regulatory requirements of the Emergency Planning and Community Right-to-Know Act (EPCRA) including release notification, emergency planning, MSDS reporting, and Tier II chemical inventory reporting. The Information Center does not provide regulatory interpretations. It does, however, maintain up-to-date information on the availability and distribution of publications and other resources pertaining to its program areas.

Environmental Justice Hotline

Phone: 800-962-6215 - Toll Free
E-mail: [email protected]
Hours: 9:00 a.m. - 5:00 p.m. Eastern Time, Monday – Friday, Closed Federal Holidays; After-hours services are available via voicemail
Type of Coverage: Staffed by live Contractor to the EPA
Description: A publically accessible service that provides communities with information that may assist in addressing potential environmental and/or public health issues, as well as fosters the fair treatment and meaningful involvement of low-income, minority, tribal and indigenous communities that may experience environmental and/or public health concerns.
Additional Notes: You can find additional information resources at www.epa.gov/environmentaljustice.

Freedom of Information Act (FOIA)

Phone: 202-566-1667
Hours: 8:00 a.m. – 5:30 p.m., ET, Monday – Friday, Closed Federal Holidays.
Type of Coverage: Staffed by live FOIA Specialists.
After hours Coverage: The phone line has voice mail where a message can be left, and a FOIA Specialist will retune the call during the next business day.
Description: EPA's National Freedom of Information Act (FOIA) Program provides the public with access to EPA records. EPA also posts records on-line, which were the subject of a previous request through FOIAonline. Any person has the right to submit a FOIA request. Requests can be submitted on-line through FOIAonline or mailed to the appropriate FOIA Office, as set out on our Website under "EPA FOIA Contract Information".
Additional Notes: The Agency's FOIA website can be located at www.epa.gov/foia.

Inspector General Hotline - Recognizing Fraud, Waste and Abuse

Phone: 888-546-8740
E-mail: [email protected]
Type of Coverage: The EPA Office of Inspector General (OIG) hotline is staffed by federal law enforcement agents.
Description: The EPA OIG hotline receives complaints of fraud, waste, and abuse in EPA programs and operations including mismanagement or violations of law, rules, or regulations by EPA employees or program participants. Complaints may be received directly from EPA employees, participants in EPA programs, or the general public.

Integrated Risk Information System (IRIS) Hotline

Phone: 202-564-2707
Contact Us: Please use our Contact Us about IRIS form.
Type of Coverage: Staffed directly by EPA employees.
Description: The Integrated Risk Information System (IRIS) Program provides information on the health effects of chemicals, and IRIS assessments include information about health hazards as well as toxicity values that can be used in human health risk assessment. The IRIS Hotline provides information on chemicals included in the IRIS database. The information provided by the IRIS Hotline may include background information on chemical assessments, toxicity values, application of toxicity values, and other assessment support information. Requests for information on chemicals that are not included in IRIS or for information that is not part of the IRIS chemical assessment will not be addressed by this hotline.

Lead Information Center Hotline

Phone: 800-424-LEAD [5323]
Hours: 8:00 a.m. to 6:00 p.m. EST, Monday - Friday, (except federal holidays)
Fax: 585-232-3111
Type of Coverage: Staffed by specialists
Description: The National Lead Information Center (NLIC) provides the general public and professionals with information about lead, lead hazards, and their prevention. The NLIC operates under a contract with the U.S. Environmental Protection Agency (EPA), with funding from EPA and the Department of Housing and Urban Development (HUD).

National Response Center (NRC)

Phone: 800-424-8802
Hours: 24 hours a day
Type of Coverage: Staffed by U.S. Coast Guard officers and marine science technicians
Description: The National Response Center (NRC) is the sole federal point of contact for reporting all hazardous substances releases and oil spills. The NRC receives all reports of releases involving hazardous substances and oil that trigger federal notification requirements under several laws.

Oil Information Center

Phone: 800-424-9346 (select option #2 from the menu) - Toll Free; 703-348-5070 in the Washington, DC Area / International
Hours: 10:00 AM - 5:00 PM EST, Monday – Friday, Closed Federal Holidays
Type of Coverage: Staffed by live Information Specialists. Assistance is also available through Oil Spill Prevention and Preparedness Frequent Questions, which provides answers to frequently asked questions.
Description: A publicly accessible service that provides up-to-date information on the regulatory requirements of the Oil Pollution Prevention Program including Spill Prevention Control and Countermeasures (SPCC) Plans, Facility Response Plans (FRPs), and oil discharges. The Information Center does not provide regulatory interpretations. It does, however, maintain up-to-date information on the availability and distribution of publications and other resources pertaining to its program areas.

Pesticides Hotline

Phone: 800-858-7378
E-mail:[email protected]
Hours: 8:00 a.m. to 12:00 p.m. PST, Monday - Friday
Description: The National Pesticide Information Center (NPIC) provides objective, science-based information about pesticides and pesticide-related topics to enable people to make informed decisions about pesticides and their use. NPIC is a cooperative agreement between Oregon State University and the U.S. Environmental Protection Agency.

P2 Hub Helpline

Phone: 202-566-0799
E-mail: [email protected]
Type of Coverage: The hotline is staffed by a contractor who answers emails or the phone during operating hours. Callers may leave a message during non-operating hours.
Description: The P2 Hub Helpline is a free information service dedicated to reducing and eliminating industrial pollutants through education and public awareness. The P2 Hub Helpline provides reference and referral via phone and email.
Additional Notes: You can find additional information at www.epa.gov/p2.

Radon Hotline

Phone:

1-800-SOSRADON (1-800-767-7236)* Purchase radon test kits by phone.
1-800-55RADON (557-2366)* Get live help for your radon questions.
1-800-644-6999* Radon Fit-It Hotline. For general information on fixing or reducing the radon level in your home.
1-800-426-4791 Safe Drinking Water Hotline. For general information on drinking water, radon in water, testing and treatment, and standards for radon drinking water. Operated under a contract with EPA
785-532-6026

Fax: 785-532-6952
E-mail: [email protected]
Type of Coverage: * Operated by Kansas State University in partnership with EPA
Description: Radon Hotlines and Information Resources: View Frequent Questions / Ask a Question; Radon Hotlines (Toll-Free); Find a Radon Service Provider Near You; Radon Publications

Resource Conservation and Recovery Act (RCRA) Dockets

Phone: 202-566-0270
Fax: 202-566-9744
E-mail: [email protected]
Hours: The EPA Docket Center is open to the public from 8:30 a.m. to 4:30 p.m., Monday - Friday.
Location: The EPA Docket Center is located at: WJC West Building, Room 3334 1301 Constitution Avenue, NW Washington, DC 20004
Description: Provides documents involved in the different stages of OSWER rulemakings.
Additional Notes: Please make an appointment so that the material you wish to view is ready when you arrive.

Risk Management Plan (RMP) Information Center

Phone: 800-424-9346 (select option #6 from menu) - Toll Free; 703-348-5070 in the Washington, DC Area / International
Hours: 10:00 a.m. - 5:00 p.m. EST, Monday – Friday, Closed Federal Holidays
Type of Coverage: Staffed by live Information Specialists. Assistance is also available through Risk Management Plan Frequent Questions, which provides answers to frequently asked questions.
Description: A publicly accessible service that provides up-to-date information on the regulatory requirements of the Risk Management Program including Risk Management Plans, hazards assessments, chemical accident prevention, and emergency response programs. The Information Center does not provide regulatory interpretations. It does, however, maintain up-to-date information on the availability and distribution of publications and other resources pertaining to its program areas.

Small Business Ombudsman Hotline

Phone: 800-368-5888 or 202-566-1970 (in DC area)
Email: [email protected]
Hours: 8:30 a.m. to 4:30 p.m. EST, Closed Federal Holidays. After hours leave a voice message to receive a call back during business hours.
Type of Coverage: A member of the EPA Asbestos and Small Business Ombudsman (ASBO) staff will answer calls.
Description: The Asbestos and Small Business Ombudsman (ASBO) operates a toll-free hotline for the convenience of small businesses, small business trade associations, state Small Business Environmental Assistance Programs (SBEAPs), and the general public seeking information and assistance related to environmental regulations that may impact small businesses.

SmartWay Transport Partnership

Phone: 734-214-4767
Hours: 8:30 a.m. and 4:30 p.m. EST
Type of Coverage: A member of the SmartWay staff will answer calls.
Description: The SmartWay Transport Partnership program operates a hotline for the convenience of companies and organizations who seek assistance with registering as SmartWay partners, using SmartWay tools, or other questions related to the SmartWay program. SmartWay helps companies that ship, receive or transport freight reduce their environmental footprint by measuring, benchmarking and improving performance with EPA-developed accounting tools.

Superfund Dockets

Phone: 202-566-0276
Fax: 202-566-9744
E-mail: [email protected]
Hours: The EPA Docket Center is open to the public from 8:30 a.m. to 4:30 p.m., Monday - Friday.
Location: The EPA Docket Center is located at: WJC West Building, Room 3334 1301 Constitution Avenue, NW Washington, DC 20004
Description: Provides documents involved in the different stages of OSWER rulemakings.
Additional Notes: Please make an appointment so that the material you wish to view is ready when you arrive.

Toxics Release Inventory (TRI) Information Center

E-mail: [email protected]
Hours: 10:00 AM - 5:00 PM EST, Monday – Friday
Type of Coverage: Staffed by live Information Specialists. They will respond within 48 hours of the email sent, excluding weekends and holidays. The TRI Program operates a regulatory guidance database at www.epa.gov/tri/guideme on the EPA TRI Website www.epa.gov/tri.

Toxic Substances Control Act (TSCA) Hotline

Phone: 202-554-1404
Fax: 202-554-5603
E-mail: [email protected]
Hours: 8:30 a.m. to 5:00 p.m. EST, Monday – Friday
Description: TSCA Hotline provides general information on requirements under the Toxic Substances Control Act (TSCA).

Vehicles and Engines Imports Hotline

Phone: 734-214-4100
Fax: 734-214-IMPO (4676)
Type of Coverage: Staffed by the Imports Team
Description: EPA's Importing Vehicles and Engines and the Imports Helpline welcomes your comments and inquires. We strive to respond to every comment with an answer or an appropriate referral as quickly as possible. Most comments will be responded to within two business days.

Region-specific Customer Service Lines

Map of the US, split into EPA regions

EPA Region 1 (New England) Customer Service Line

Phone: toll-free line - 888-372-7341 - answered by voice mailbox
Website with Contact Us Form
Type of Coverage: Voice mailbox is checked daily, Mon – Fri. Calls returned within 24 hours Mon - Fri.
Description: Serving Region 1 (CT, ME, MA, NH, RI, and VT).

EPA Region 2 Customer Service Line

Phone: toll-free line - 877-251-4575 - answered by Region 2 public affairs office staff
Website with Contact Us form
Type of Coverage: Staffed between the hours of 7am-5pm (EST), Mon-Fri (except federal holidays). After-hours voice mailbox is checked daily, Mon – Fri.
Description: Serving Region 2 (NJ, NY, Puerto Rico, and the U.S. Virgin Islands).

Additional Region 2 Hotline Numbers

Enforcement/Compliance Citizen Complaint Hotline (serving NJ, NY, Puerto Rico, and the U.S. Virgin Islands)
212-637-4040 – answered by administrative staff in Region 2's Division of Enforcement and Compliance Assistance 8-5; after hours voicemail
Region 2 Public Liaison – formerly known as Superfund Ombudsman (serving NJ, NY, Puerto Rico, and the U.S. Virgin Islands)
888-283-7626 – answered by Region 2's liaison in Superfund 7:30 am – 6:00 pm; after hours voicemail

EPA Region 3 (Mid-Atlantic) Customer Service Line

Phone: toll-free line - 800-438-2474; Outside Mid-Atlantic Region call 215-814-5122
Website with Contact Us Form
Description: Serving Region 3 (DE, DC, MD, PA, VA, and WV).

EPA Region 4 (Southeast) Customer Service Line

Phone: toll-free line - 800-241-1754; Outside Region 4 call 404-562-9900
Website with Contact Us form
Fax: 404-562-8335
Email: [email protected]
Hours: 8:00 a.m. - 4:30 p.m. EST, Monday – Friday, Closed Federal Holidays, no after-hours response
Description: Serving Region 4 (AL, FL, GA, KY, MS, NC, SC, and TN).

EPA Region 5 Customer Service Line

Phone: toll-free line - 800-621-8431; Outside Region 5 call 312-353-2000
Website with Contact Us Form
Type of Coverage: Staffed between the hours of 8:30am-4:30pm (CT), Mon-Fri (except federal holidays).
Description: Serving Region 5 (IL, IN, MI, MN, OH, and WI).

EPA Region 6 (South Central) Customer Service Line

Phone: toll-free line - 800-887-6063; Outside Region 6 call 214-665-2760
Description: Serving Region 6 (AR, LA, NM, OK, and TX).

EPA Region 7 (Midwest Region) Customer Service Line

Phone: toll-free line - 800-223-0425; Outside EPA Region 7 call 913-551-7003
Website with Contact Us Form
Description: Serving Region 7 (IA, KS, MO, and NE).

EPA Region 8 (Mountains and Plains) Customer Service Line

Phone: 303-312-6312 or toll-free line 800-227-8917; Spanish-speaking residents call 202-564-9924.
Website with Contact Us Form
Email: [email protected]
Type of Coverage: Please leave a voicemail message. Briefly tell us the reason for your call and clearly state your name and email address so that we may respond to your request. Voice mailbox is checked daily, Mon – Fri (except federal holidays).
Description: Serving Region 8 (CO, MT, ND, SD, UT, and WY).

EPA Region 9 (Pacific Southwest) Customer Service Line

Phone: toll-free line - 866-372-9378; Outside EPA Region 9 call 415-947-8000
Website with Contact Us Form
Type of Coverage: Staffed between the hours of 9:00am-4pm (PST), Mon-Fri (except federal holidays).
Description: Serving Region 9 (AZ, CA, HI, NV, American Samoa, Commonwealth of the Northern Mariana Islands, Federated States of Micronesia, Guam, Marshall Islands, and Republic of Palau).

EPA Region 10 (Pacific Northwest) Customer Service Line

Phone: toll-free line - 800-424-4372; Outside EPA Region 10 call 206-553-1200; Public Environmental Resource Center (PERC) call 206-553-1050
Website with Contact Us Form
Type of Coverage: Staffed between the hours of 8:30am-4:30pm (PST), Mon-Fri (except federal holidays).
Description: Serving Region 10 (AK, ID, OR, and WA).